Dispatch Capabilities
 

The backbone of our business is our Dispatch department where our Dispatchers are in constant contact with not only Provide A Ride drivers, but clients and customers to help facilitate a smooth experience for all involved.

Our Dispatch department is a 24/7 center with at least one trained supervisor staffed at all times to diligently manage any and all issues that may arise.

We make sure to equip all of our dispatchers with the most sophisticated technologies allowing them to better serve our customers and their clients.

Dual-monitor setups and Inter-tel IP phones coupled with our MITEL CS-5200 back-end give our Dispatch department the advantage of:
  • Quick response time
  • Prompt issue resolution
  • Streamlined transportation transactions

Client Support Model

Provide A Ride believes that customer satisfaction is the key to keeping our business successful. However, from time to time day of service problems arise that need to be handled immediately.

Provide A Ride employs a team of dispatch operators trained to deal with all concerns that may arise on the day of service.

To better handle any non-standard concern we follow the following process:

View our Quality Assurance Statement

Get the Facts

  1. Review the request and client record
  2. Reference what rules apply
  3. Talk with all individuals concerned
  4. Alert client to your next steps
  5. Ensure you have the full story and the right objective

Weigh the Options

  1. Check practices and policies
  2. Consider the effect on the individual, group or your objective
  3. Fit the facts together
  4. Consider their bearing on one another
  5. What are the possible actions here

Take Action

  1. Are you taking action yourself?
  2. Do you need assistance in taking action?
  3. Should you inform anyone of the steps you are taking?
  4. What is the timing of your steps?
  5. Follow up with the client the actions you took

This process is followed for all real time problem solving situations as we handle the various issues that arise during the course of service delivery. Our team is committed to fixing problems as they occur. 24 hours a day, 7 days a week and 365 days a year, our staff responds whenever we become aware of a service related problem.